Microsoft Business Central Specialist

Position Overview

The Microsoft Business Central Specialist will support the administration, operation, and continuous improvement of Cyclic Materials’ Microsoft Dynamics 365 Business Central ERP platform.

This role is responsible for supporting Business Central users across the company, managing system enhancements via configuration and customization, and partnering with stakeholders to deliver new capabilities as the organization continues to grow. The successful candidate will help ensure Business Central remains a reliable, scalable, and effective platform for our operations.

Reporting to the Director of IT, this position is based at our corporate office in Toronto and requires travel to company locations across Canada, the United States, and Europe

Key Responsibilities

Administer and support the day-to-day operation of Microsoft Dynamics 365 Business Central.
Configure, customize, and maintain the ERP platform to meet business requirements.
Provide user support and troubleshooting across Finance, Supply Chain, Operations, Procurement, Sales, and other business functions.
Gather business requirements and translate them into system improvements and technical solutions.
Manage enhancement requests, issue tracking, and product backlog priorities.
Support ERP implementation projects, including new modules, functionality, and process improvements.
Develop and maintain standard operating procedures, user documentation, and training materials.
Deliver user training and promote effective adoption of Business Central processes.
Collaborate with internal teams and external partners to support successful project delivery.
Support system integrations and related business applications as required.

Qualifications

2–5 years of experience implementing, configuring, or supporting Microsoft Dynamics 365 Business Central as a developer, consultant, administrator, or implementation specialist.
Hands-on experience configuring and customizing Microsoft Dynamics 365 Business Central.
Microsoft Dynamics 365 Business Central certification is preferred.
Experience supporting ERP systems in a manufacturing, industrial, mining, or natural resources environment.
Experience with warehouse management, inventory control, production, and handheld scanning solutions.
Familiarity with Business Central modules such as Finance, Procurement, Sales, Inventory, Warehousing, Production, Maintenance, and CRM is an asset.
Experience with Insight Works ISV solutions is considered an asset.
Experience supporting organizations with multiple legal entities or operations across multiple countries is preferred.
Bachelor’s degree in computer science, Engineering, Business, Information Systems, or a related discipline is preferred.