Corporate Travel Advisor

Passport to Success

Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos 
Supports multiple accounts 
Operates within detailed procedures 
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues 
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit 
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure 
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance 
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based 
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment 
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position 

Going the Extra Mile

Minimum 5+ years’ experience providing domestic and international travel arrangements 
High proficiency using Airline GDS (Apollo / Sabre)
Must demonstrate thorough knowledge of airline ticketing rules and regulations 
Proficient in producing lowest logical airfare within client’s policy  
Understands international airfares and international ticketing 
Proficient in Internet searches and online booking processes 
Thorough working knowledge of exchanging, reissue of tickets  
Must be able to thoroughly read, understand and follow client travel policies and guidelines 
Thorough understanding of Reading each companies information and following guidelines of their policy 
Previous experience handling VIP clientele 
Excellent communication skills via email and phone  
Superior customer service skills 
Ability to meet and exceed required performance standards  
Accurate and detail oriented 
Work well under pressure and have the ability to deal with change and adversity  
Working knowledge of Microsoft Office, including Word and Excel 
Works well independently as well within a group 
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.