Retail Sales and Services Associate

ABOUT THE POSITION

Reporting into the Associate Director of Retail Operations, the Retail Sales and Services Associate sets the standard for excellence in our distinctive venue by curating personal shopping experiences, sharing knowledge about the collections and architecture, and finding innovative ways to surprise and delight our visitors every day. You will embody the museum’s mission by creating meaningful connections with guests while supporting a warm, engaging, and professional environment.

To maintain this standard, you will also uphold our WEPCON expectations and ensure our spaces remain welcoming, clean, and organized. In addition to retail-focused education, staff receive training in safety and security to help provide the best possible visitor experience across all aspects of the museum.

DUTIES AND RESPONSIBILITIES

Take an active role on the salesfloor, ensuring all clients are greeted and engaged.
Communicate professionally at all levels and be open to feedback.
Ensure the client experience is at the center of all decision making.
Exhibit enthusiasm for and knowledge of the artists and artwork in the collection.
Create a dynamic and engaged experience and share information about the artists and our products.
Utilize clienteling techniques to develop repeat clients with data on preferences and purchase history.
Attain individual daily, weekly, and monthly sales goals.
Perform all POS related activities to facilitate accurate and efficient transactional flow.
Break down shipments, tickets, and organize merchandise.
Replenish, organize, and clean floor fixtures daily.
Adhere to all established loss prevention and operational policies and procedures.
Be an ambassador of the museum, sharing information about the collection and the building.
Support and enhance The Broad brand by achieving established WEPCON standards.
Enforce security and safety procedures in all public spaces of the museum.
Explain new museum guidelines and protocols to all visitors of The Shop.
Stay abreast of and follow all policies and procedures.
Assist with all opening and closing duties and other duties as assigned.
Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information.

Requirements
EXPERIENCE AND QUALIFICATIONS

A passion for people, museums, and contemporary art.
Previous retail sales experience in luxury, art, and design / hospitality environments preferred.
High school diploma required; relevant coursework from an accredited college or university preferred.
Multilingual applicants strongly preferred.
Ability to work well with individuals from diverse backgrounds.
Identify and positively resolve visitor issues in the moment.
Strong decision-making skills are necessary.
Must be able to work Tuesdays – Sundays, holidays, exhibition openings, and late-night special events.
General knowledge of information technology and business software applications.
Effective and persuasive verbal and written communications skills.
Ability to professionally present information to a wide variety of internal and external stakeholders.
Approach work with integrity and honesty.
Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff and visitors.
Demonstrate and practice sensitivity to all elements of diversity in the museum with staff, visitors, and all programs and services the museum provides.