Program Manager, Family Engagement

Key Responsibilities

Program Leadership

Lead the planning, implementation, and evaluation of a portfolio of family engagement programs and initiatives.
Develop annual program plans, calendars, timelines, and measurable goals aligned with organizational priorities.
Ensure programs are delivered efficiently, effectively, and within budget.
Evaluate program participation, outcomes, and feedback to drive continuous improvement.
Ensure compliance with grant requirements and reporting obligations for assigned programs, including PJ Library.

Family & Community Engagement

Build meaningful relationships with families through outreach, engagement, and exceptional customer service.
Develop strategies that increase participation and foster long-term connections to the Federation and Jewish community.
Create welcoming experiences that encourage families to engage with one another and participate in Jewish life.
Represent the Federation at community events and outreach opportunities.
Identify new opportunities to engage families throughout South Palm Beach County.

Partnership Development

Cultivate collaborative relationships with synagogues, schools, preschools, municipalities, agencies, and community organizations.
Partner with internal departments to deliver integrated programming and community-wide initiatives.
Recruit, support, and recognize volunteers who assist with family engagement programs.
Build strategic partnerships that expand the Federation’s reach and impact.

Marketing & Communications

Collaborate with the Marketing Department to promote programs and increase awareness and participation.
Assist with newsletters, digital communications, social media, and promotional materials.
Support outreach initiatives that welcome new families into the Federation community.

Operations & Administration

Manage registrations, participant records, CRM data, and administrative functions for assigned programs.
Coordinate event logistics, vendors, contracts, supplies, and program materials.
Assist with budgets, purchasing, invoices, grant reporting, and program documentation.
Maintain accurate records and prepare reports that measure program success.
Support additional projects and initiatives as assigned.

Thrive Here If You Have

Bachelor’s degree in Nonprofit Management, Education, Communications, Business, Social Work, or a related field.
Three to five years of experience in program management, community engagement, nonprofit operations, or relationship management.
Demonstrated success managing multiple projects and priorities simultaneously.
Strong relationship-building, communication, and customer service skills.
Experience developing partnerships with community organizations and volunteers.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office and CRM/database systems.
Knowledge of Jewish traditions and community life, or enthusiasm for learning.
Experience managing grant-funded programs is a plus.