Personal Injury Reduction Team Lead (Onsight)

Job Description
The Reduction Team Lead is responsible for leading the day-to-day performance of the Reductions Department while serving as a hands-on expert in the Plaintiff Personal Injury reductions process.

You will coach team members, monitor KPIs, review complex negotiations, remove workflow bottlenecks, improve turnaround times, and ensure every file progresses efficiently toward settlement.

This role requires someone who has personally owned the reductions lifecycle and can successfully teach others how to maximize client recoveries.

This is a 100% onsite leadership position in Miami Lakes.

What You’ll Do

Leadership & Coaching

Lead, mentor, and coach a team of Reduction Specialists.
Conduct one-on-one coaching sessions.
Facilitate daily huddles and workflow meetings.
Train new employees.
Reinforce accountability through coaching and performance feedback.
KPI & Performance Management

Monitor team productivity.
Track negotiation outcomes.
Review turnaround times.
Monitor backlog levels.
Analyze dashboards and production reports.
Develop action plans to improve performance.
Operational Leadership

Oversee reductions from assignment through settlement.
Review escalated hospital and provider negotiations.
Review settlement statements.
Ensure compliance with SOPs.
Verify documentation accuracy.
Improve workflow efficiency.
Process Improvement

Identify bottlenecks.
Recommend workflow improvements.
Improve turnaround times.
Partner with Intake, Medical Management, Senior Case Management, and Operations.
Client Experience

Ensure timely communication.
Improve settlement turnaround.
Monitor quality standards.
Resolve escalated client concerns.
Performance Expectations

Success in this role will be measured by the ability to:

Lead a high-performing reductions team.
Improve negotiation outcomes.
Reduce turnaround times.
Meet departmental KPIs.
Reduce backlog.
Improve productivity.
Coach underperforming employees.
Improve quality scores.
Maximize client recoveries.
Maintain high employee accountability.
Qualifications
Minimum 3 years of recent Plaintiff Personal Injury reductions experience within a Plaintiff Personal Injury law firm.
Minimum 1 year of leadership experience leading, coaching, mentoring, or supervising a team.
Experience independently managing the complete reductions lifecycle from assignment through settlement.
Experience negotiating:
Hospital liens
Hospital bills
Medical provider balances
Medical bills
Experience preparing or reviewing settlement statements.
Experience coordinating settlement disbursements.
Experience working in a KPI-driven environment.
Experience coaching employees using KPIs and performance metrics.
Strong knowledge of Litify or Salesforce-based legal systems.
Excellent organizational, communication, and leadership skills.
Fluent in English and Spanish.
Ability to work onsite Monday through Friday in Miami Lakes.
Preferred Qualifications

Previous Team Lead or Supervisor experience.
Experience managing dashboards.
Experience reviewing quality audits.
Experience onboarding new employees.
Experience creating SOPs.
Experience improving workflow efficiency.
Experience managing backlogs.
Additional Information
Benefits

Eligible employees enjoy a competitive benefits package, including:

Medical, Dental & Vision Insurance
Company-paid Life Insurance
Short-Term Disability
Long-Term Disability
Supplemental Insurance Options
401(k) with Company Match
Paid Time Off
Employee Assistance Program (EAP)