CASE MANAGER

Essential Duties and Responsibilities

Manage a caseload of 17 chronically homeless individuals living with HIV/AIDS, who may have a history of substance use and/or mental illness
Adhere to the Social Work Code of Ethics
Provide person-centered, comprehensive intensive case management services to clients with co-occurring mental health and substance use disorders
Develop clients’ self-identified bi-annual treatment service plans and objectives; complete bi-annual assessments of service needs and an annual psychosocial assessment
Assist clients in advocating and obtaining benefits, entitlements and legal services;
Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
Assist clients in obtaining and, if possible, achieving independent living;
Provide weekly face-to-face case management services and monthly home inspections.
Maintain community partnerships with medical providers, treatment centers, and detox and rehabilitation programs
Present psychosocial needs, strengths, and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
Ensure the integrity and confidentiality of all client information;
Participate in 6 job development training courses per year
Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday
Provide accurate and up-to-date client documentation in the HMIS Database System
Facilitate group sessions
Perform other duties as required

Knowledge

Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
Knowledge of Person-Centered and strengths-based methodology.
Knowledge of motivational interviewing and other informational gathering techniques.
Knowledge of the theories of group interaction and therapeutic intervention.
Knowledge of geriatric population
Knowledge of mental illness and common psychiatric diagnosis
Knowledge of substance abuse issues/concerns

Abilities

Ability to engage, motivate, and build trust with clients living with HIV/AIDS, serious mental illness, and substance use disorders.
Ability to write meaningful, concise, and accurate progress notes and correspondence.
Strong communication and active listening skills, with the ability to advocate effectively on clients’ behalf with providers, government agencies, and community partners.
Compassionate, client-centered approach to supporting individuals in crisis or navigating difficult transitions.
Strong organizational and time-management skills to manage a full caseload, meet documentation deadlines, and coordinate with multiple providers.
Critical thinking and problem-solving skills to help clients identify solutions and achieve their goals.

Qualifications
Minimum Qualifications

Bachelor’s degree in social work, human services, psychology, or a related field preferred; associate’s degree with 3 years’ case management experience will be considered
Minimum 2 years of case management experience serving vulnerable populations; supportive housing or residential setting preferred
Knowledge of case management principles, community resources, and benefits and entitlement systems (e.g., Medicaid, SSI/SSDI, HASA)
Experience working with individuals living with HIV/AIDS, mental illness, and substance use issues a plus
Working knowledge of computer programs including email, Microsoft Word, and PowerPoint; HMIS database experience a plus
Must be willing to work a flexible schedule.
Fluency in the English language is required; Spanish-speaking ability is preferred.