Manager, CDI

Essential Job Functions

Development & Execution:

Define the scope of services, target market, and competitive differentiation for our global IP CDI offerings.

Establish key performance indicators (KPIs) and metrics to measure the success and impact of the global CDI division.

Operational Leadership & Team Building:

Lead the recruitment, onboarding, training, and development of a high-performing CDI team, including CDI specialists, and potentially coding professionals across the US, India, and the Philippines.

Establish clear roles, responsibilities, and performance expectations for team members in different locations.

Implement effective communication strategies and collaboration tools to foster a cohesive and productive global team environment.

Provide ongoing coaching, mentorship, and performance management to team members.

Service Delivery & Quality Assurance:

Define and implement best-practice CDI workflows and processes for inpatient/acute care settings, focusing on DRG reviews and accurate reimbursement.

Ensure compliance with all relevant coding guidelines, regulatory requirements, and client-specific protocols.

Develop and implement robust quality assurance programs to monitor the accuracy and effectiveness of CDI reviews.

Collaborate with technology teams to identify and implement CDI software and tools to enhance efficiency and effectiveness.

Client Relationship Management:

Serve as a subject matter expert and point of escalation for client-related CDI inquiries and concerns.

Build and maintain strong relationships with key client stakeholders, understanding their specific needs and challenges.

Establish and customize key performance indicators (KPIs) and metrics to measure the success and impact of the CDI solution for each client.

Participate in client presentations and business development activities as needed.

Work closely with the sales and account management teams to support the growth of the CDI division.

Financial Performance & Reporting:

Manage the budget and financial performance of assigned CDI clients, ensuring profitability and cost-effectiveness.

Develop and analyze reports on key performance indicators, providing insights and recommendations for improvement.

Monitor industry trends and changes in reimbursement methodologies to proactively adapt CDI strategies.

Key Success Indicators/Attributes

Ability to prioritize and multi-task in a fast paced, changing environment.

Demonstrate strong organizational skills and be detail oriented.

Ability to self-motivate and self-direct.

Ability to achieve set goals and deadlines.

Demonstrate strong time management skills.

Demonstrate excellent leadership, mentoring, and interpersonal skills.

Demonstrate the ability to analyze and problem solve.

Demonstrate strong commitment to team environment.

Proficient handling difficult situations and human relations issues with professionalism and respect.

Ability to maintain professionalism when interacting with internal and external customers.

Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).

Excellent communication, interpersonal, and presentation skills, with the ability to effectively interact with physicians, hospital staff, and clients.