Director, Operations- FQHC-Healthcare

Strategic Operations

Develop and execute operational strategies that support organizational goals and growth initiatives.
Analyze operational, financial, clinical, and patient access data to identify trends, risks, and opportunities.
Lead process improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
Serve as a key advisor to executive leadership regarding operational performance and resource allocation.
Develop action plans to address operational barriers impacting quality, access, productivity, and patient satisfaction.
Workflow Optimization

Routinely assess workflows across clinical and administrative departments.

Rapidly identify bottlenecks, inefficiencies, and compliance risks.

Design and implement solutions that improve throughput, patient flow, and staff efficiency.

Conduct site visits and operational audits to ensure consistency across locations.

Partner with department leaders to standardize best practices and reduce variation.

Clinical Operations Support

Collaborate with Medical, Dental, Behavioral Health, Nursing, and Pharmacy leadership.

Monitor provider productivity and clinic utilization.

Optimize appointment templates and scheduling practices.

Improve cycle times, room utilization, and patient throughput.

Support implementation of new service lines and operational initiatives.

Administrative Operations

Oversee patient access functions including registration, scheduling, referrals, and call center performance.

Collaborate with revenue cycle leadership to improve financial outcomes.

Monitor staffing models and operational efficiency metrics.

Ensure operational readiness for HRSA operational site visits and audits.

Compliance and Quality

Ensure compliance with HRSA Health Center Program requirements.

Support UDS reporting initiatives and performance improvement plans.

Collaborate with Quality teams to improve clinical quality measures and patient outcomes.

Monitor adherence to organizational policies and regulatory requirements.

Leadership

Develop, coach, and mentor operational leaders and managers.

Foster a culture of accountability, collaboration, innovation, and customer service.

Lead multidisciplinary teams and cross-functional projects.

Establish clear expectations and performance goals.

Qualifications
Required Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field.

Master’s degree preferred (MHA, MBA, MPH).

Minimum 5 years of healthcare operations leadership experience.

Minimum 3 years of multi-site healthcare management experience preferred.

Experience in an FQHC, community health center, ambulatory care, or integrated healthcare environment strongly preferred.

Strong understanding of HRSA regulations, UDS reporting, value-based care, and healthcare operations.

Demonstrated success leading operational improvement initiatives.