Healthcare

Key Responsibilities

Partner Enrollment & Network Growth

Identify, recruit, and enroll new community-based organizations, healthcare providers, and social service agencies as active partners on the Unite Us platform.
Lead onboarding sessions and training for new partner organizations, including platform navigation, referral workflows, and reporting tools.
Build and maintain relationships with partner agencies to encourage long-term engagement and program buy-in.
Represent the Health Care District at community meetings, coalitions, and events to promote network participation.

Platform Utilization & Adoption

Monitor partner activity and usage metrics to ensure organizations are actively sending, receiving, and closing the loop on referrals.
Identify low-engagement or inactive partners and develop targeted outreach and re-engagement strategies.
Provide ongoing technical assistance, refresher training, and best-practice guidance to current users.
Track and report on key performance indicators, including referral volume, response times, and outcome completion rates.

Resource Directory Maintenance

Maintain accurate, up-to-date program and service listings within the platform’s resource directory.
Conduct regular audits of active resources to verify eligibility criteria, capacity, contact information, and service availability.
Coordinate with partner agencies to update or retire outdated listings and add new services as they become available.

Vendor Relationship Management

Serve as the primary liaison with the Unite Us vendor team for platform support, troubleshooting, and account management.
Coordinate implementation of new platform features, modules, and service lines (e.g., new care coordination pathways or program-specific networks).
Participate in regular check-ins with the vendor to review performance data, escalate issues, and plan upcoming enhancements.
Manage contract deliverables, renewal timelines, and licensing/seat allocations in coordination with finance and procurement.

Program Administration & Reporting

Prepare regular reports and dashboards on network performance for leadership, the Board, and funding partners.
Support grant reporting and compliance requirements related to SDOH and care coordination initiatives.
Develop and maintain documentation, including standard operating procedures, training materials, and partner agreements.
Stay current on best practices, emerging needs, and policy developments related to SDOH and coordinated care networks.

Sponsored Programs

Assist with administration of the District’s Sponsored Programs initiative, including application intake, document review, reporting follow-up, and maintenance of program records.
Assist with contract routing, payment coordination, invoice tracking, and monitoring reporting submissions.
Assist with website updates, application portal support, and coordination of electronic application activities.
Prepare meeting materials, agendas, minutes, reports, presentations, and committee support documentation.
Respond to inquiries in a professional, timely, and customer-service-oriented manner.
Participate in process improvement and operational enhancement activities related to community coordination, care navigation, and Sponsored Programs initiatives.
Ensure adherence to confidentiality requirements, organizational policies, and applicable HIPAA/privacy standards.
Emergency duty may be required of the incumbent, including responses to disasters, emergencies, shelters, or other District emergency operations as assigned.
Qualifications
Education:

Bachelor’s degree in public health, social work, healthcare administration, or a related field, or equivalent combination of education and experience.

Experience:

Minimum two (2) to three (3) years of experience in community health, care coordination, social services, or program/account management.
Demonstrated experience managing partner or vendor relationships and driving adoption of a software platform or program.
Strong understanding of Social Determinants of Health and the community-based organization landscape in Palm Beach County (preferred).
Excellent verbal and written communication skills, with the ability to train and support users with varying levels of technical comfort.
Strong organizational skills with the ability to manage multiple partner relationships and projects simultaneously.
Proficiency with Microsoft Office and comfort learning new software platforms; direct experience with Unite Us is a plus.
Valid Florida driver’s license and ability to travel locally to partner sites and community events.

Preferred Qualifications

Direct experience administering or coordinating a Unite Us network or similar coordinated care/referral platform.
Established relationships with social service, healthcare, or nonprofit organizations in Palm Beach County.
Experience with data analysis or reporting tools to track program performance and outcomes.
Bilingual (English/Spanish or English/Creole) strongly preferred.