Operations Analyst

What you’ll do

Serve as the front line for customer support across Slack, email, and chat, maintaining fast, high-quality responses

Troubleshoot and resolve customer issues, escalating complex cases when needed

Support internal operations, including backend investigations and process execution

Partner with sales and customer-facing teams to enable smooth handoffs and customer experience

Maintain clear documentation of issues, workflows, and resolutions to improve team efficiency

Contribute to improving support processes, tooling, and response quality over time

Requirements

1+ years of experience in customer support, operations, or similar roles in fast-paced environments

Strong written communication skills with a focus on clarity, speed, and customer empathy

Ability to multitask and prioritize effectively under time-sensitive conditions

Detail-oriented with a problem-solving mindset and willingness to dig into backend issues

Comfortable working cross-functionally with ops, sales, and product teams