Virtual Care Medical Assistant

Key Responsibilities:

Support the delivery of high-quality, safe, guideline-concordant, virtual care by providing and coordinate care for a wide range of low-acuity, non-emergent medical conditions through virtual consultations (video, phone, and asynchronous messaging). Including, but not limited to:
Patient intake and initial collection of patient health needs and goals
Evaluations include a determination of health status and care needs
Review patient medical documentation and or health referral forms, such as past medical records, test results or assignments, and incorporating this information into the patient’s care plan and share it with the appropriate providers.
Efficiently guide the patient toward the appropriate therapies offered by Ovatient and its partners
Document any concerns, conflicting information, or other issues that surface during the evaluation process
Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan
Complete a technology check with patient who request support or have difficulty
Work closely with the Ovatient Providers, Behavioral Health Team and Registered Nurses
Collaborate effectively with our interdisciplinary team of healthcare professionals, including physicians, advanced practice providers, registered nurses, behavioral health providers, allied health professional and our operations team.
Actively monitor and manage referral queues, helping process referrals from primary care and specialty care providers and external sources for Behavioral Health services. Facilitate referrals to specialized services or community resources as needed.
Closely monitor patient messages, ensuring timely responses, addressing concerns, and providing guidance or escalating issues as necessary. Foster trust and engagement through open communication channels.
Onboard patients to treatment programs, including providing orientation to self-guided resources, content libraries, and secure asynchronous messaging with the care team.
Provide patient-centered, empathetic care that addresses individual patient needs and concerns across diverse populations, fostering strong relationships and patient satisfaction.
Maintain accurate, up-to-date electronic medical records, ensuring data security and confidentiality.
Participate in continuing education, quality improvement initiatives, and clinical team meetings.
Stay current with the latest advancements in virtual care, clinical best practices, and virtual care technologies.

Requirements:

Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license
Possess a current national certification in medical assisting from an organization such as AAMA or NHA
Minimum 5 years of clinical experience in primary care or urgent care.
Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
Strong proficiency in telemedicine and virtual care technologies.
Experience and proficiency working with Electronic Medical Records (EMR) software
Exceptional communication, interpersonal, and problem-solving skills.
Must possess effective telephonic and virtual communication skills with a demonstrated ability to provide excellent customer service.
A strong commitment to patient care, quality, and clinical excellence.
Comfortable working independently in a fast-paced, dynamic environment.
Flexibility to work varying shifts, including weekends and holidays, as needed.

Preferred Qualifications

Have at least 2 years in a patient-centered medical home (PCMH), supporting the delivery of integrated primary care and behavioral health services
Experience with CMS Chronic Care Management, Remote Patient Monitoring and Remote Therapeutic guidelines, and documentation practice
Expertise with the Epic electronic medical record
Bilingual in Spanish and English
Previous experience in supporting care management including knowledge of complex care management and care management principles
State certification as a MA, NA or LPN

Remote (Work-At-Home) Requirements

To ensure an ability to work effectively remotely (while at home), the following is required:
A high-speed, reliable broadband internet connection
Ovatient will provide computer and telephonic equipment appropriate to meet the job requirements
A dedicated space isolated from interruptions to ensure you, your patients and care team have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)