Operations Support Specialist

What You’ll Do

Project Coordination

Coordinate project details across sales, design, print, installation, vendors, customers, and transit authorities to ensure successful campaign execution.
Serve as the primary point of contact for project updates, timelines, deliverables, and customer communication.
Review orders for accuracy, enter and maintain project information, and ensure documentation is complete within the ERP system.
Manage installation schedules by coordinating with customers, sales, installers, subcontractors, and transit authorities to meet standard lead times.
Operational Support

Source, negotiate with, schedule, and maintain strong working relationships with subcontractors and vendors.
Respond to customer questions and resolve issues during and after installation to ensure an exceptional customer experience.
Manage purchase orders and vendor invoices in partnership with the finance team.
Support process improvements and operational initiatives that improve efficiency while contributing to overall team objectives.
Requirements
What It Takes To Win

High school diploma or equivalent required; bachelor’s degree or equivalent experience strongly preferred.
Proficiency with Microsoft Excel, Word, Outlook, and Teams; NetSuite experience is a plus.
Strong planning, organizational, and time management skills with an understanding of project management principles and best practices.
Excellent verbal and written communication skills with a strong customer service mindset.
Ability to prioritize, adapt quickly, and thrive in a fast-paced environment.
Self-motivated with the ability to work independently while collaborating effectively across teams.