Domestic Admission Advisor

Key Accountabilities/ Duties

Use excellent sales and customer service skills to promote the Bachelor of Commerce (BCOM) and Master’s of Business Administration (MBA) programs to prospective students via phone, email, and text to secure enrollments.
Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.
Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.
Build and manage an active pipeline of leads through personal outreach and generating referrals
Support and participate in all conversion activities as well as public outreach to prospective students.
Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.
Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.
Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.
Other related duties as required.

Required Qualifications and Skills:

An undergraduate degree or equivalent combination of education and experience.
A minimum of 3-5 years of sales experience in college/university student recruitment or related fields, with proven customer service expertise (phone sales/business development preferred).
Knowledge of or experience with Ontario’s higher education system and financial aid processes.
Proficiency in French is considered an asset
Strong critical thinking, decision-making, and problem-solving abilities.
Proven goal orientation with demonstrated ability to meet and exceed sales targets.
Strong communication and interpersonal skills, effectively interacting with parents, students, and university personnel.
Ability to work evenings and weekends as required by business needs.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems is preferred.
Excellent attention to detail and ability to manage multiple tasks and deadlines.