Director, Total Rewards

Job Description
The Director, Total Rewards is responsible for defining and implementing Indigo’s total rewards philosophy, roadmap and execution strategy—ensuring the organization attracts, retains and motivates talent through market-competitive, financially sustainable and employee-centric reward programs.

This role ensures the effectiveness, scalability and integration of all total rewards programs, including compensation, benefits, wellness and absence management across Home Office, Retail and Distribution Centre teams.

The Director will be a key driver of Indigo’s evolution into a high-performance, growth-oriented organization by providing the rewards infrastructure required to support business performance, employee engagement and organizational effectiveness.

KEY PERFORMANCE METRICS

On-time, on-budget delivery of key Total Rewards initiatives
Effectiveness and competitiveness of compensation, benefits and wellness programs
Improvement in absence management outcomes and employee experience
Customer satisfaction score of the Total Rewards function
Team engagement score
Compliance with pay equity, pay transparency and legislative requirements

KEY RESPONSIBILITIES

Participates as a senior HR leader in shaping Indigo’s people strategy, ensuring total rewards programs directly support business performance, talent attraction, engagement and retention.
Defines and continuously evolves Indigo’s total rewards philosophy, ensuring alignment with business objectives, employee needs and market competitiveness.
Develops and delivers a multi-year Total Rewards roadmap with clear annual priorities covering compensation, benefits, wellness and absence management.
Builds and leads a high-performing Total Rewards team, setting clear standards for delivery, accountability and impact.
Establishes clear success measures and uses market intelligence and business insights to assess effectiveness, inform decisions and continuously improve outcomes.
Acts as a trusted advisor to senior leaders on compensation, rewards strategy, organizational design implications and people-related risk.
Maintains strong external awareness of emerging trends in rewards and workforce planning, ensuring Indigo remains competitive and forward-looking.
Partners with HR and business leaders to identify workforce risks, retention challenges and future talent needs.
Aligns rewards and wellness priorities to business strategy and workforce plans.
Contributes to annual planning, budgeting and prioritization across the people portfolio.
Leads change and adoption efforts when reward programs or workforce policies are introduced or updated.
Provides enterprise-wide expertise related to compensation, benefits, governance and legislative compliance.

Qualifications
10–15 years of progressive experience in Total Rewards, Compensation, Benefits, or related disciplines within a complex organization
University degree in Human Resources, Business, Finance or related field
Deep expertise in compensation strategy, job architecture, market pricing, benefits design, wellness and absence management
Strong financial and analytical capability, including executive-level modelling and business case development
Strong understanding of employment legislation, pay equity, pay transparency and governance requirements
Proven experience building high-performing teams and influencing senior leaders
Demonstrated ability to use business insights and market intelligence to drive measurable outcomes
Demonstrates creative thinking, resilience and strong business judgement
Full alignment with Indigo values as reflected in the Guiding Principles statements
A passion for Indigo’s mission