Senior Analyst, HR Service Delivery

Your Impact Matters
You will bring leadership and expertise across HR systems, analytics, and service delivery:

Lead the design, configuration and development of ServiceNow HRSD components, including HR services, record producers, catalogue items, lifecycle events. case templates, assignments rules, SLAs, forms, fields and notifications. aligned with business priorities
Build and maintain automation using ServiceNow tools such as Flow Designer, business rules, UI policies, client scripts, and approval workflows.
Act as a subject matter expert in HR systems, supporting full lifecycle activities including discovery, configuration, testing, and post-implementation support
Maintain and optimize HR technology platforms, ensuring data integrity, quality assurance, and reliable system performance
Develop complex reports and dashboards, translating data into actionable insights for HR and business leaders
Partner with HR, IT, and business stakeholders to gather requirements and deliver scalable system enhancements
Support system integrations, troubleshooting risks and resolving issues across platforms such as PeopleSoft and ServiceNow
Lead system updates, change control processes, and automation initiatives to improve efficiency and service delivery
Conduct root cause analysis and drive continuous improvement to address employee and system issues
Stay informed on emerging HR technologies and industry best practices to enhance service delivery capabilities

What You Bring to Seneca
Post-secondary diploma or degree in Human Resources, Information Technology, Business Administration, or a related field (or equivalent combination of education and experience)
Minimum 2+ years of experience in HR systems, HR technology, or related environments
Hands-on experience configuring and supporting ServiceNow HRSD in a production environment
Strong experience in HR system configuration, testing, reporting, and system enhancement
Knowledge of data validation, reconciliation, and integrations across HR platforms (e.g., PeopleSoft)
Ability to design and implement automated processes and reporting solutions
Experience supporting end-to-end system lifecycle activities (design, build, test, deploy, support)
Strong analytical skills with the ability to translate business needs into technical solutions
Excellent collaboration and communication skills to work across HR, IT, and leadership stakeholders
Proven ability to manage multiple priorities in a fast-paced, evolving environment
Commitment to continuous improvement and innovation in HR service delivery
Exposure to change management, system transformation, or large-scale HR implementations
ServiceNow HRSD certification or equivalent experience is considered an asset
Experience in post-secondary, public sector, or unionized environments is considered an asset