Manager: Performance Improvement

Responsibilities

-Optimize clinical best practice across all sites by developing practice standards for the ambulatory setting and training clinical team members across Mercy Personal Physician sites
-Develop and monitor key performance indicators of clinical team members
-Assess individual clinical team member performance via observations, providing consistent feedback and reassessment
-Maintain the General Vaccine and Flu Programs by processing supply requests and submitting invoices on a regular basis
-Maintain consistent communication with sites, suppliers, accounts payable, and leadership regarding the vaccine program
-Assist the Director in Performance Improvement work through the lens of lean six sigma methodologies, including but not limited to: time studies, observations, general mistake proofing, etc.

Requirements

Education Requirements:

-Must possess a high school diploma or GED.

-Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.

Minimum Qualifications:

-MA Certification
-Clinical Supervisor Experience minimum 3 years
-Able to travel to all hub sites as needed
-General Knowledge of Microsoft Office
-Strong Interpersonal Skills

Preferred Qualifications:

-Lean Six Sigma Certification
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

-Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
-403(b) retirement plan with generous company match and “catch up” provision
-Paid Time Off (PTO) & company paid holidays
-Tuition reimbursement
-Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
-Employer paid Short & Long Term Disability benefits for eligible employees
-Voluntary Benefits
-Discounts on auto & home insurance and Verizon plans
-Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values