Strategic Account Manager, Healthcare

What You’ll Do

Own and grow strategic healthcare accounts following handoff from the Business Development team.
Drive account expansion (“second sale”) by identifying opportunities to scale programs across additional populations, regions, or service lines.
Build trusted relationships with executive, clinical, and operational stakeholders across payors, health systems, and government-funded programs.
Develop and execute account strategies that drive long-term growth and partnership value.
Partner with Customer Success and Implementation teams to ensure successful launches, adoption, and measurable impact
Lead quarterly business reviews and executive discussions that demonstrate outcomes and align on expansion opportunities.
Navigate complex healthcare organizations and contracting environments, particularly within Medicaid, Medicare Advantage, and state-funded programs.
Maintain a strong expansion pipeline and clear visibility into growth opportunities within accounts.

Requirements
4–7 years of experience in healthcare account management, partnerships, or client success.
Experience working with health plans, health systems, PACE programs, Medicaid / Medicare Advantage organizations, or state aging agencies (AAA).
Proven track record of expanding revenue within existing accounts through upsell, cross-sell, or program expansion.
Strong understanding of the payer-provider ecosystem and value-based care environment.
Ability to build credibility with senior healthcare stakeholders and navigate complex organizations.
Highly collaborative, strategic, and comfortable operating in a fast-paced startup environment.
Willingness to travel approximately 50%.
Based in East Coast