Microsoft Dynamics Team Lead

The Microsoft Dynamics Team Lead is responsible for leading the design, development, and delivery of scalable CRM solutions built on Microsoft Dynamics 365. This role balances hands on technical leadership with people management, overseeing a cross functional team of developers, business analysts, and QA testers to deliver high quality, complex business aligned solutions.

The Team Lead acts as a technical authority, mentor, and delivery owner—ensuring solutions are reliable, secure, and aligned with organizational priorities.

As a leader on our team, you should be:
A passionate person who believes in helping others win by providing the resources and development necessary to grow.
An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
Authentic. Bring your best self to work, let’s do something amazing.
Flexible knowing and expecting that things change and that’s what makes our business stronger.

What will you do:

Technical Leadership
Lead the architecture, design, and development of Microsoft Dynamics 365 CRM solutions utilizing best practices
Serve as hands‑on technical lead, contributing to development in C#, including plugins, integrations, and custom services
Ensure best practices in solution design, performance, security, and scalability
Oversee software solution lifecycle management, including development, testing & production environments; deployments; and upgrades
Designing, developing and configuring Dynamics 365 environments, serving as the subject matter expert
Responsible for the timely, comprehensive resolution of user submitted tickets related to Microsoft Dynamics 365 and related systems

Team & Delivery Management
Supervise and mentor a team of seven resources including developers, business analysts, and QA testers
Plan and assign work, monitor delivery progress, and ensure predictable execution
Establish and enforce development standards, code review practices, and QA processes
Support career development, performance feedback, and skill building across the team

Business Partnership
Collaborate with business stakeholders to translate requirements into effective CRM solutions
Partner with Business Analysts to ensure requirements are clear, prioritized, and technically feasible
Balance delivery speed with quality, maintainability, and long‑term platform health

Quality & Governance
Ensure testing standards are followed, and solutions meet acceptance criteria before release
Manage technical debt and proactively identify improvement opportunities
Support production issues, root‑cause analysis, and continuous improvement initiatives

What you should have:

3+ years of experience developing solutions on Microsoft Dynamics 365 CRM
Experience leading or supervising cross‑functional teams, including developers, BAs, and QA
Strong proficiency in C#, .NET and Javascript for CRM development (plugins, services, integrations)
Experience designing and delivering end‑to‑end CRM solutions
Solid understanding of software development lifecycle (SDLC) and testing practices
Experience with web resources, deployment pipelines and solution management
Strong communication skills with the ability to explain technical concepts to non‑technical audiences including executive and senior leaders
Undergraduate degree in a technical major such as Computer Science or equivalent work experience

Nice if you also have:

Experience with custom PCF/Fluent UI Controls
Demonstrated experience with Power Automate, Power Apps
Familiarity with CI/CD pipelines and CRM solution deployment strategies
Experience working in Agile or hybrid delivery environments
Microsoft Dynamics or Power Platform certifications
Experience with Microsoft Dynamics Field Service mobile app
Strong verbal and written communication skills
Project manager mindset and proactive follow through