Guest Services Associate

Responsibilities:  

   

– Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity

– Handle individual and group reservations via telephone, email, or online

– Conduct hostel tours and gather guest feedback

– Follow procedures to ensure the security and safety of the hostel, guests, and staff

– Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals

– Perform various tasks including laundry, cleaning, bookkeeping, and food preparation

– Provide information on HI memberships, the hostel, and local area to guests

– Promote HI USA’s mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”

– Positively represent HI USA to guests, callers, and local officials

– Provide overnight, on-call assistance for emergencies

– Perform other duties as assigned by management

Skills/Qualifications:  

– High school diploma or GED

– Preferred: Customer service experience, hostelling experience, and the ability to speak a second language

– Excellent communication skills and ability to handle cash accurately

– Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies

– Ability to multi-task in a fast-paced environment and work independently or as part of a team

– Computer literacy (WINXP, MS Word, Excel, Outlook)

– Willingness to work evenings, weekends, and holidays as required

– Preferred: First aid and CPR certification (training can be provided)   

Physical Requirements:  

– Regularly required to sit, use hands and arms  

– Frequently required to stand, walk, talk, and hear  

– Occasionally required to climb or balance  

– Must be able to lift and move up to 50 pounds  

– Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus  

– Noise level in the work environment is usually moderate