Chief Operating Officer

Key Responsibilities
Operational Leadership
– Oversee the daily operations of the agency to ensure efficient, compliant, and high-quality service delivery
– Develop and implement operational strategies that support organizational growth, scalability, and sustainability
– Establish performance metrics and monitor KPIs across service lines
– Drive process improvement initiatives to enhance efficiency, client satisfaction, and staff engagement

Department Oversight
– Provide direct leadership and oversight of Human Resources, Scheduling/Client Services, and Finance & Billing
– Ensure alignment and collaboration across departments to support seamless operations

Compliance & Risk Management
– Serve as Alternate Administrator in accordance with Florida regulations
– Ensure compliance with all state, federal, and accreditation standards
– Oversee incident reporting, quality assurance, and policy development
– Manage agency insurance programs including liability and workers’ compensation

Staff Leadership & Culture
– Lead, mentor, and develop a high-performing operations team
– Foster a culture of accountability, collaboration, and mission-driven service
– Support workforce development and retention initiatives

Financial & Business Operations
– Partner on budget development, financial forecasting, and cost control
– Monitor financial performance and identify efficiencies
– Support revenue growth through improved utilization and service expansion

Client Experience & Quality
– Ensure exceptional client experience and service delivery
– Oversee quality assurance and satisfaction initiatives
– Resolve client concerns with professionalism and urgency

Qualifications
Required
– Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred)
– Minimum 7–10 years of leadership experience in home health or related setting
– Experience overseeing HR, scheduling, and finance teams
– Knowledge of Florida home care regulations
– Experience with risk management and compliance

Preferred
– Eligible to serve as Alternate Administrator in Florida
– Experience in nonprofit healthcare
– Familiarity with EMR, scheduling, and billing systems

Core Competencies
– Strategic leadership
– Financial acumen
– Compliance expertise
– Communication skills
– Problem-solving
– Change management