Director of Rooms

JOB DUTIES AND RESPONSIBILITIES
Managing rooms budget and financial plan
Accurately forecasting room’s revenue and operating expenses
Maintaining statistical and financial records
Planning strategic Front Desk and Housekeeping operations
Setting and achieving rooms’ goals and incentives
Recruiting, training, and mentoring staff
Planning work schedules for individuals and teams
Proactively engaging with guests
Successfully resolving customer complaints and comments
Ensuring events and conferences run professionally and to the expectation of the hotel’s clients
Partnering with maintenance for repairs
Maintaining professional relationships with contractors and suppliers
Carrying out inspections of rooms and services
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Work with colleagues to deliver inspirational service to guests and associates

EDUCATION AND EXPERIENCE
Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
Bachelor’s Degree in Hospitality Management or Business preferred, or equivalent experience required

KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office products
High level of experience in OnQ, Hilton systems, and Alice preferred