Business Analyst – Workforce Development Software

Summary: Own discovery and requirements for a workforce development SaaS platform (WIOA case management, labor exchange, services, outcomes, reporting). Translate program and policy needs into build-ready user stories and support delivery through UAT and go-live.

Responsibilities
Attend client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up).

Write clear user stories, acceptance criteria, process maps, and configuration/business rules.

Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes.

Support integrations and data mapping (imports/exports, APIs) and reporting requirements.

Plan and execute UAT with customers; triage defects and validate fixes.

Requirements
2+ Years in workforce development with program domain knowledge (WIOA, labor exchange, eligibility, intake, reporting, performance).
Strong facilitation and documentation skills; can turn complex processes into testable requirements.
Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics.
Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we’re proud to put our name on.
Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative.
Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast.
Strategy and Planning: Translate tradeoffs into decisions – forecasting, scenarios, and recommendations that help us pick the right direction together.
Cross-functional problem-solving: Work hand in hand with the operations and client- facing teams when financial issues arise, before they become escalations.
Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!