Indoor Sporting Complex

Essential Duties:
Able to communicate in a large and crowded facility. Project voice so all guests can hear.
Provide excellent customer service to customers.
Operate and assist all functions related to the “POS” Point-of-Sale system, including guest registration and enrollment.
Inform guests and promote the Round 1 membership card.
Handle customer inquiries at the guest reception desk, activities floor, and service counter.
Perform daily maintenance & safety inspections. Observe and report any safety hazards.
Monitor and engage guests on Spo-Cha floor, prevent dangerous play/actions by enforcing house rules.
In the event of customer injuries/accidents, follow company guidelines. Immediately report and document to MOD, GM as necessary.
Report any facility or equipment damage/malfunction to management and mechanic team.
Assist guests with activity rules and procedures.
When assigned – Host events, birthday parties, & group activities.
Regularly perform light cleaning to maintain the facility.
Maintaining sanitary and hygienic practices in the food and beverage area and kitchen.
Prepare and serve food / drinks at the snack bar.
Organize and maintain all equipment storage.
Perform inventory counts and inventory management.
Perform other tasks as assigned by direct supervisors and management.

Non-Essential Duties:
Conduct alcohol and age restriction control in accordance with company policy.
Conduct “lost and found” procedure in accordance with company policies.
Participate in, and engage in the improvement of the Spo-Cha department. Including finding ways to maximize efficiency and reduce costs.
Complies and maintains confidentiality of all company policies and procedures.
Responsible for maintaining a clean and safe working area.

Qualifications:
A High School diploma is required for all applicants.
A minimum of one to two years’ experience in a hospitality or retail environment is preferred.