Customer Service Agent

What this role can look like
As a Customer Service Agent, you may be the first person a passenger or crew member meets and the one they remember most. You may help coordinate service requests, answer questions, support transportation and catering arrangements, work with internal teams and vendors, and help make sure each interaction feels polished, responsive, and personal. We are especially interested in people who care about service, stay calm under pressure, and enjoy finding thoughtful ways to help.

You may be a strong fit if you:
Enjoy creating a warm, professional experience for others.
Communicate clearly and thoughtfully.
Stay organized and adaptable when priorities shift.
Like solving problems and helping people feel supported.
Want to build your career in a service-driven aviation environment.
Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles can translate very well here. You do not need direct FBO experience to spark our interest.