Learning & Development Manager

Position

This position is responsible for elevating the brand’s retail standards by enhancing the sales and service excellence of our luxury showrooms in North America. This role designs, delivers, and implements comprehensive, globally aligned training programs focused on Longchamp’s Universe, covering product knowledge, selling ceremony and essential brand fundamentals. Working collaboratively with boutiques and head office stakeholders, the Learning and Development Manager drives consistent brand messaging and ensures an exceptional client journey.

Job responsibilities

Organize, deliver, and monitor the training programs or projects according to the training schedule for retail teams.
Deliver corporate training programs and development activities in line with global guidance to maintain the high values and standards of la Maison.
Follow up closely on retail performance outcomes to identify areas for improvement and provide ongoing support to drive excellence.
Act as a strategic business supporter by aligning training action plans with retail business directions and strategic goals.
Nurture category expertise and styling skills to enhance the depth and impact of field coaching.
Organize field coaching sessions to ensure that new hires and managers successfully apply their training on the sales floor.
Guarantee the application of la Maison standards and procedures in accordance with the brand strategy and core values.
Monitor and organize field coaching to make sure that each new sales associate or boutique/concession management team has followed the training adapted on the field.
Monitor the level of service/Sales KPI by analyzing outcomes to identify areas for improvement and further development.
Conduct regular boutique visits to assess training needs, observe performance, and provide on-the-job coaching feedback.
Partner with central teams to refine training materials and optimize programs to better suit the local market needs.
Follow up and update the training administrative tasks

Requirements
Minimum 10 years’ working experience in retail including training experience
Luxury retail experience is preferred
Mobility to make frequent business trips to various retail locations as required in North America.
Motivated by people and able to inspire people to adapt and deliver brand value
Excellent communication skills, presentation, and facilitation skills
Self-motivated and proactive independent, player who also thrives as a collaborative team member with a creative mindset
Familiar with MS office, PowerPoint, Excel and Technological Savy