Senior Account Manager

What you’ll do:
Receive specific Key Performance Indicators (KPIs) for each managed account, tasked with meeting and exceeding expectations to foster account growth and profitability
Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise communication channels, and fostering a positive work environment through collaboration and support.
Lead the planning and forecasting process for assigned accounts, ensuring accuracy and alignment with overall business objectives, and regularly review and adjust forecasts based on market trends, client feedback, and internal performance metrics.
Develop, refine, and extend a comprehensive 12 month roadmap for each managed account, ensuring alignment with client objectives and company strategy.
Provide timely responses to internal team members & client inquiries via email, teams, or text, ensuring prompt and effective communication.
Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company.
Who you are:
5-7 years of experience in merchandising, sales or brand management, or equivalent experience in a lateral industry (artist management, booking agency or record label)
Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
Experience in an apparel production environment, including an ability to effectively communicate with our production team and manage production process with partners
First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff
Familiarity with D2C strategies, including a basic understanding of Shopify platform
Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
Proven track record of successfully managing client relationships and delivering results against aggressive growth targets
Strategic thinker who can see the big picture as well as the small details required to win. Motivated to develop systems and processes that can improve performance and scale results
Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues

What we give you:
You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
Investment in your professional growth and development enabling you to thrive in our vibrant community.
The space to accelerate progress, positively disrupt, and create what happens next
Time off for a winter recess