Senior Case Manager

SUMMARY:

The Case Manager Supervisor/Senior Case Manager will provide day-to-day supervision to the case management team in a men’s homeless shelter. He/She will need to work collaboratively with other on-site departments to develop effective problem-solving methods and align strategies.

DUTIES & RESPONSIBILITIES
Manages intake and develops a comprehensive assessment for all new participants.
Develops systems to guarantee the quality and efficiency of casework services.
Ensures that staff appropriately identify clients’ needs, provide appropriate referrals, and ensure case managers follow up with resources to promote the program participant’s achievement of the service plan goals.
Ensures assessments, service plans, and client interactions are appropriately documented.
Reviews all required case management documentation and any data collection tool in use.
Responsible for the supervision of service staff.
Ensures clear, concise, and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.
Responsible for building collaboration with community service providers.
Maintains all required documentation/reports and submits all promptly.
Provides crisis intervention and stabilization as needed.
Identifies program needs and makes recommendations.
Performs related tasks as assigned.

EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS:

Proof of Education required. Bachelor’s Degree Preferred. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred. Advanced knowledge of MS Word, Excel, and database management skills. Experience with CARES and DHS protocols.