Field Services Specialist

Responsibilities

Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle.
Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices.
Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration.
Operate independently across diverse commercial job sites, adapting to fast-paced environments and shifting priorities with professionalism and agility.
Support the full lifecycle of Lutron products, including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction.
Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams.
Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.

Qualifications

High School Diploma or GED equivalent required
5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
Experience with troubleshooting electrical systems required
Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
Willingness to travel 30% of the time required
Valid driver’s license required
You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.