Loss Prevention Responsible

Job Description
WHAT YOU’LL DO

As a Loss Prevention Responsible, your main focus will be to drive the Loss Prevention strategy and execution within the Sales Market.

This hybrid role reports into our Security Manager and is based out of the Toronto Support Office.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Loss Prevention Strategy & Execution, Prevention & Detection Methods
Drive the implementation of loss prevention tools, training and awareness initiatives, methodologies and shrinkage reduction strategies across our operations
Analyze shrinkage reports, transaction data, and inventory discrepancies to detect and investigate internal, external, administrative losses and process weaknesses
Develop Loss Prevention Strategies based on risks and data
Conduct root-cause analysis, and provide actionable insights
Monitor and evaluate the effectiveness of loss prevention initiatives, identifying areas for continuous improvement
Partner with relevant internal stakeholders across the sales market (store operations, sales market leadership, etc.) to ensure consistent application of loss prevention policies and procedures, to create awareness around losses and to build a strong culture and accountability
Maintain high loss prevention standards and implement actions to reduce losses
Train and educate store staff and other relevant stakeholders on loss prevention awareness, security protocols, and incident reporting
Lead LP case management & reporting, investigations involving theft, fraud and communication with law enforcement
Prepare reports and KPIs, highlighting trends, risk areas, and improvement opportunities
Ambassador of the Loss Prevention Policy, as well for the development of LP standards
Adjust global LP standards, when necessary to comply with country laws and regulations
Manage LP/LD tools available (LPMS, KPI´s, CCTV, shrinkage reports, etc.)
Utilize the SECURE LPMS system to analyze data, identify loss trends and patterns, and highlight gaps in routines that contribute to shrink, driving targeted actions to mitigate risk
Support ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks

Qualifications
We are looking for people with…

Bachelor’s degree in Business Administration, Security Management, or related field (or equivalent professional experience)
Certification in Loss Prevention, Risk Management, Retail Security are an advantage
3–5 years of experience in loss prevention, security, or risk management — preferably within retail or fashion retail environments
Proven track record in reducing shrinkage and improving operational compliance
Strong understanding of retail operations, inventory management systems, and POS transaction analysis
Advanced analytical and problem-solving skills with attention to detail
Strategic thinking, communication, training, and interpersonal skills
High integrity and discretion when handling sensitive information
Self-motivated, results driven, proactive, and capable of working independently
Strong leadership and influencing skills across all organizational levels
Ability to work in a fast-paced retail environment and travel between locations
Ability to use MS Office & LP tools (LPMS, KPI dashboards, CCTV systems, shrinkage reports)
Experience in LP case management (fraud, investigations, handling authorities)
Proven experience in implementing LP strategies and using detection tools
Fluency in English and relevant local languages is mandatory (written/verbal)

Additional Information
​WHY YOU’LL LOVE WORKING HERE

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
You’ll be able to express your personal style with our employee discount at H&M, and COS