Patient Care Representative

Position Overview:

Responsible for the overall patient flow of the clinic including reception and clerical duties. Schedule appointments and register for procedures as needed. Receive, process, and direct patients following established procedure and documentation requirements. Assist patients as required to coordinate patient flow. Maintain accurate patient records and filing systems. Input patient data from affiliate clinics. Provide a professional demeanor and a positive image for the department and facility by receiving, processing, and directing professional and non-professional staff, patients and visitors in a pleasant and courteous manner.

Responsibilities:

Reception:

• Greet incoming patients or physicians, as per script.

• Obtain required patient identification, documentation and history following guidelines.

• Ensure patient has followed correct preparation for their exam.

• Ensure inquiries are answered or referred to the appropriate person.

• Assist patients requiring help in mobility.

• Maintain a clean and tidy reception area as per infection prevention and control guidelines.

• Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. If clinic does not offer requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.

• Assist Clinic Leader with turnaround report and private pay documentation.

Patient Flow:

• Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.

• Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.

• Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently; including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.

• Assist with workflow of the clinic.

Documentation:

• Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.

• Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).

Equipment Operations & Maintenance:

• Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).

• Observe and report all malfunctions in office equipment.

• Follow manufacturer’s guidelines for operation, maintenance and minor troubleshooting.

• Maintain all required logbooks for infection prevention and control protocols.

Reporting:

• Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.

• Maintain patient confidentiality.

Safety:

• All company and government regulations are to be followed.

• Routine cleaning of work area and equipment to be done as scheduled or needed.

Other:

• Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.

Qualifications, Experience & Requirements:

• 0-2 years of related experience.

• Diploma in Medical Office Administration or related field.

• Computer literacy.

• Minimum typing speed of 35wpm.

• Must have excellent telephone etiquette.

• Good command of the English language, excellent communication, organizational and interpersonal skills are required.

• Ability to work independently and as part of a team.

• Adherence to PHIPA.

• A strong ability to multi-task.

• Maintain competence in position by attending staff meetings.

• CPR & First Aid Certification is encouraged.

Qualifications
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help