Account Manager

Essential Duties and Responsibilities:

Providing excellent customer service
Effectively manage and establish relationships with yacht owners, captains and engineers to understand their specific service needs and ensure a successful stay on property.
Work with sales and logistics team for a smooth onboarding transition after confirmation of dates, availability, and rates of stay.
Prior to vessels arrival, contact customer to confirm projects and arrival, crew list, confirm or obtain work list, confirm contractors hired to work on the vessel and ensure they are authorized to do work on the property. Ensure reservation dates reflect scope of work.
Upon vessels arrival, greet vessels give them information packets, ensure they are being given proper parking and security access etc. If first time visiting, offer tour of property. Discuss objectives of stay and engage customer in providing information that will help proper scheduling, management of expectations and logistics. Re-confirm length and scope of schedule.
Touch base on a bi-weekly basis with vessel contact and contractors understanding how project is going and how safe harbor can contribute to success of project. Confirm departure or splash dates and update system, logistics and marina team to ensure they communicate accordingly.
Create relationship with vessel contact ascertain pros and cons of stay, improvements to make future stays more successful, ascertain future plans, promote Safe Harbor network.
Daily update of system information, dates, contact, and any other pertinent information.
Prior to departure: Offer fuel services, Plan and understand future visits, confirm billing is complete and bills are paid prior to departure.
Update information in System. Enter tentative reservation date for future visits.
Provide Sales with onboarding and tracking of return reservations.
Promote international network to customers.
Promote international fueling program close to vessels departure.
Other duties assigned by Manager

Safety and Environmental Responsibilities

Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment as required for the task or work area
Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

High school diploma or equivalent preferred
Prior marina experience preferred
Previous customer service experience preferred
Proficient in Microsoft Office
Ability to work outside and walk throughout property, climb onto vessels.
Ability to lift 10 pounds

Minimum Soft Skill Qualifications

Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously with fellow teammates and members
Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Gladly provides responsive, and high level of service to our teammates and members
Eagerly puts forth the extra effort to accomplish duties
Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs