Call Center Representative Position

Call Center Representative Responsibilities
Handle inbound and outbound client calls in a timely manner
Follow company’s call center scripts
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
Work with the client to verify or clarify information
Diffuse angry or upset clients as needed
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Make sales or recommend additional services and products to customers
Attend all necessary training as needed

Call Center Representative Requirements
Must be able to speak French and English
Previous experience in a customer service role, preferably as a Call Center Representative
High school diploma/GED preferred
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Quick and accurate typing skills
Strong critical thinking and decision making skills
Bilingual speakers preferred