Assistant Property Manager

Key Responsibilities:

Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests
Lead rent collection efforts, including lease termination and legal actions if required
Manage, coach, and lead the Concierge team to ensure high service standards
Monitor and maintain the accuracy of resident documents, ledgers, and files
Address the concerns of prospective and current residents in a professional and friendly manner
Set an example for the team by modeling Fitzrovia’s service standards, training others to engage effectively with residents
Assist in managing the property budget, making fiscal decisions to optimize the community’s net operating income
Oversee the move-in and move-out process, including apartment inspections and community walk-throughs as needed
Serve as the Property Manager in their absence, ensuring continuity of operations

Qualifications and Experiences:

Bachelor’s degree, Diploma, or Certificate in Real Estate, Hospitality, Business, or a related discipline
2-5 years of experience in the real estate or hospitality industry
Superior customer service skills with a commitment to excellence
Strong communication skills, both oral and written, with the confidence to interact with diverse stakeholders
Proficiency in computer literacy and a willingness to learn new programs and systems; experience with Yardi software is an asset
Familiarity with budgeting processes and financial management
Ability to work some evenings and weekends as required
Capable of thriving under pressure and meeting tight deadlines
Self-motivated, curious, responsive, and results-driven with a proactive approach to problem-solving