BDC Call Center Agent

BDC Call Center Agent – Benefits

$16 base per hour, plus bonus!
Family Owned and Operated
Medical, Dental, and Vision Insurance
401K and additional benefits
Accrued Vacation & Sick Time
BDC Customer Care Specialist – Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience
Work closely with the BDC Manager to schedule service appointments
Complete outbound phone calls as assigned by the BDC Manager
Answer inbound phone calls
Stay informed about service updates, recalls and service requirements
Maintain a business casual appearance

BDC Customer Care Specialist – Requirements

5-day work week, only one Saturday every three weeks!
Mathematical skills to calculate figures and amounts such as discounts and pricing
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
Clean driving record & valid driver’s license
Great customer service skills & motivation to be successful
Able to multitask
Able to communicate persuasively with customers to set appointments
Excellent computer skills required
Excellent phone presence
Automotive experience helpful but not required
Great communication skills
18+ years of age or older