Sales Representative

Key Responsibilities

Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all in bound and outbound interactions.
Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.
Key Competencies

Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers.
Maintains a professional, positive, and service-oriented approach when handling all telephone, written, ordigital inquiries.
Manages communication effectively with MDVIP-affiliated physicians and their staff in relation tomembership-related activities.
Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics(e.g., conversion rate, talk time, quality scores).
Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
Requirements
Required Qualifications

High school diploma or GED
Two (2) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience.
Preferred Qualifications

Associate degree
Previous experience in consultative or relationship-based sales, preferably in a healthcare, membership, or service-driven environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Why Join MDVIP?

Be part of a mission-driven organization leading innovation in personalized healthcare.
Drive transformation and growth in a dynamic, fast-paced environment.
Competitive Compensation: Attractive base salary complemented by performance-based incentives.
Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
Professional Development: Access to ongoing training and leadership development programs.
Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence