Member Services Representative

Key Responsibilities

Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. ?
Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.?
Accurately documents all phone calls and activities in the member’s record.
Researches and resolves member issues and develops appropriate solutions.
Provides information to Members and Doctor’s offices to assist with Flexible Spending Account reimbursement inquiries.
Assists members/physicians with MDVIP general website and App support.
Key Competencies

Consistently exhibits an understanding of MDVIP policies and procedures to ensure accurate information is conveyed to internal and external contacts, and relevant information is documented.
Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
Achieves satisfactory or above quality monitoring scores and meets established metrics.
Demonstrates organizational values and adheres to departmental policies and expectations with regard to dependability and schedule adherence.
Strong communication skills and be articulate and concise.
Displays professional telephone etiquette and ability to use advanced phone systems.
Requirements
Required Qualifications:

High school diploma or GED
One (1) year of related experience and/or training, which may include prior customer service in a call center environment, or other business / administrative experience.
Preferred Qualifications:

Associate degree
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Why Join MDVIP?

Be part of a mission-driven organization leading innovation in personalized healthcare.
Drive transformation and growth in a dynamic, fast-paced environment.
Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
Comprehensive benefits: health, dental, vision insurance, and retirement plans.
Professional development: access to ongoing training and leadership development programs.
Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.