Director Superyacht Operations

Essential Duties and Responsibilities

SOP Development, Governance & Playbook Ownership

• Design, build, and own the Safe Harbor Superyacht Division’s Standard Operating Procedures (SOPs) across all departments, including Project Management, Project Development, Marina Operations, Subcontractor Management, Crew Experience, and Events.

• Develop a structured Superyacht Operations Playbook that codifies operating principles, department-level expectations, guest-facing service standards, and cross-property protocols — and ensures consistent adoption at every property.

• Define and implement SOPs for all key operational touchpoints across the captain journey: pre-arrival, docking and services, and departure.

• Establish and own SOP governance standards: version control, review cadence, update protocols, and change communication across the division.

• Partner with VP-level functional leaders to ensure SOPs accurately reflect department-specific requirements while maintaining network-wide consistency.

• Facilitate SOP training and rollout across properties in coordination with GMs and department heads; develop adoption verification processes.

• Continuously audit, refine, and evolve SOPs based on operational feedback, performance data, and lessons learned from post-project reviews.