Service Coordinator

Compensation

Competitive hourly pay based on experience, typically ranging from $20–$25 per hour. Exceptional candidates with directly relevant experience may be considered above this range.

What You’ll Do

Coordinate and schedule service appointments for homeowners across multiple territories.
Build efficient daily routes for service technicians to maximize productivity and response times.
Work closely with Project Managers and Assistant Project Managers to coordinate follow-up work and service requests.
Communicate scheduling updates, timelines, and expectations with customers.
Resolve customer concerns professionally while balancing company policies and operational needs.
Prioritize multiple service requests and adjust schedules as priorities change throughout the day.
Educate customers on Joyce products, warranties, and available service options.
You’ll Be a Good Fit If You

Have exceptional phone and customer communication skills.
Stay calm and professional when working with frustrated or demanding customers.
Can confidently deliver difficult news or set realistic expectations when necessary.
Understand common residential construction terminology and basic installation processes.
Are highly organized with strong attention to detail.
Can prioritize multiple competing tasks without losing track of important details.
Enjoy solving logistical challenges and building efficient schedules.
Are dependable, adaptable, and able to shift priorities quickly as business needs change.
Have experience in home improvement, construction, remodeling, or scheduling field service technicians (preferred).
Benefits

Health, Dental, and Vision Insurance
401(k) with a 25% uncapped company match
Employee discounts on home improvement services
Employee Referral Bonus Program
Why Joyce

Over 71 years of success as a third-generation, family-owned company
American-made products backed by an industry-leading reputation
A collaborative operations team that values communication and teamwork
Opportunity to make a direct impact on the customer experience
Stable, growing company with opportunities for long-term career growth