Onsite IT Asset Management Associate

Responsibilities:

Central SPOC for managing IT assets (DaaS & Non-DaaS) across USA & Canada
Covers laptops, Desktops, printers, factory PCs/devices, and spare parts
Responsible for inventory, logistics, vendor coordination, and lifecycle management
Manage end-to-end asset lifecycle (procurement → deployment → tracking → disposal)
Maintain accurate asset inventory in ITSM/CMDB tools
Handle receiving, shipping, and tracking of devices and spares across locations
Monitor stock levels and trigger hardware/spare ordering (DaaS & Non-DaaS)
Coordinate device imaging, staging, and deployment readiness
Act as SPOC for logistics coordination with warehouses, sites, and vendors
Manage vendor/OEM coordination for hardware break-fix issues
Track and manage warranty status (in-warranty & out-of-warranty)
Provide basic troubleshooting support (laptops, printers, peripherals)
Execute secure asset disposal and maintain compliance records.

Qualifications:

3 to 5 years of IT Asset Management experience using End user hardware and software, Tracking, reporting, life-cycle management and attention to details.

2 to 3 years of ITShop, Service Now and CMDB experience.

Experience with Vendor Consolidation and Logistics Management.