New Patient Liaison

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

Bachelor’s degree preferred
Five years customer service experience with at least two-three years inside sales experience
Competency in active listening and relationship building, and ability to communicate with empathy
Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
Ability to communicate accurately and concisely
Excellent interpersonal and telephone skills. Bilingual would be plus
Ability to function in a self directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through.
Working knowledge of healthcare services/fertility is a plus