Trainer

General Description
This role designs and delivers career-focused training and job readiness workshops to the Pathways for Access to Careers and Employment (PACE) participants, and supports job seekers through resume development, mock interviews, and personalized career counseling. It involves coordinating with community partners, tracking progress in databases, and providing ongoing support to ensure participants complete training and achieve their employment goals.

Key Responsibilities
Design workshops based on the current job market to prepare participants for employment.
Assist in resume preparation and revision based on customer’s needs.
Conduct one-on-one mock interviews to prepare customers for employment and training opportunities.
Network, engage, and coordinate with community resources (CBOs) to provide customers with services to address specific training and educational resources needed to accomplish their individual career goals.
Consult and follow up with Career Coordinators regarding their caseload’s training progress.
Consistently re-engage customers who are enrolled in HSE classes and/or trainings and provide support to ensure completion is achieved and barriers are addressed.
Email and call customers about upcoming training, educational and/or career opportunities.
Attend community events that can be beneficial for the customer’s career pathway and growth.
Manage and track customer progress through internal and external database (Salesforce and SEAMS)
Provide customers with career counseling regarding labor market information that will help them to make better decisions about their selected careers.
File all customer documents in the hard file; this includes Credential completion, HSE, High School Diploma, Test Scores, Grades, case notes, etc.
Market and advertise all training and educational opportunities to staff and customers.
Assist and facilitate weekly job readiness workshops and new customer orientation as needed.

Minimum Qualifications
Degree in related field and equivalent work experience preferred.
2 or more years’ experience as a Trainer/Education Instructor
Must be able to work independently and in a team environment.
Ability to assess individual skills with precision and make appropriate referrals.
Ability to problem solve and work with a diverse customer base.
Must be well organized, detailed oriented, and accuracy driven.
Must be able to handle assignments quickly and efficiently, meet deadlines, and handle confidential matters in a mature and responsible manner.
Bilingual English/Spanish preferred.
Must exhibit excellent interpersonal, organizational, and written communication skills.
Must be proficient in Microsoft Office software including Word, PowerPoint, Excel, and Outlook.
Knowledge of Salesforce is a plus.