Express Technician

Job Overview
Summary/Objective
The Express Technician diagnoses and performs quality light mechanical services on customer and inventory vehicles with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards.

Essential Functions
Performs vehicle inspections, troubleshooting and testing for light mechanical services to determine required or recommended repairs as required and in accordance with company policy
Diagnoses malfunctions and performs the necessary repairs including, but not limited to, replacing parts and components as required
Performs tire services including, but not limited to, rotate, replace, mount, and balance
Performs preventative maintenance including, but not limited to, lubrication, fluid replacements, coolant services, oil change, filter service, and brake adjustments
Examines assigned vehicle to determine if further safety or service work is required or recommended
Verifies vehicle serviceability and ensure quality repairs the first time by conducting test drives; adjusting controls and systems as required
Ensures customer vehicles are kept clean during repair process
Contains costs by using warranty
Evaluates service and parts options for repairs as required
Communicates with supervisor, team leader or Service Advisor and/or Dispatcher if additional work is needed
Aids Service Advisor as needed to write work orders, conduct test rides, and interact with the customer to guarantee customer satisfaction
Keeps supplies ready by keeping inventory of stock; placing orders; verifying receipt of parts and supplies
Maintains a clean, efficient work area and assists in keeping the shop neat and organized
Documents all work performed and recommended on the repair order in accordance with operating procedures
Understands the terminology of the automobile industry and keeps abreast of industry technology changes
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company’s non-disclosure and confidentiality policies and agreements.
Maintains a professional appearance in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned

Requirements
Competencies
Exceptional customer service skills
Excellent communication skills including the ability to listen to customers and determine how to assist them
Ability to work well in a team environment
Knowledge of automotive systems, tools, and repair processes for light mechanical services
Outstanding attention to detail with a commitment to quality
Ability to use technical reference materials and technical manuals in written and online formats
Ability to communicate technical terms to non-technical audience
Ability to follow processes to ensure quality and safety
Effective time management skills and ability to prioritize