ECC Coordinator

Duties will include but are not limited to:
Stocking and ordering
maintaining files, managing correspondence with Clients & rDVMs by email, phone, in-person
Assisting with discharges, prescription requests, and insurance forms
Other duties as assigned
The Emergency Service is a fast paced environment that requires an individual who is:
Minimum of 2 years veterinary/human health clerical experience
Minimum of 2 years customer service in a professional setting
High School Diploma required, Bachelor’s Degree preferred
Excellent written and verbal communication skills
Must be able to handle high pressure situations
Must have an attention to detail
Well organized and the ability to multitask
Must be able to lift at least 50 lbs
Must be able to bend/kneel with patient assistance
Ability to interact with all levels of staff, clients, and veterinarian practices
Maintain confidently and handle sensitive information with accuracy according to policies

Specific Duties and Responsibilities:
Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
Obtain all necessary referral documentation, medical records, and pre-registration paperwork
Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
Process general information calls regarding routine pet care and information regarding other AMC services
Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
Other duties as deemed necessary