Event & Commercial Operations Executive

Key accountabilities

Create, manage and enhance the sales inventory to support the sales team in reaching their revenue targets
Serve as a primary point of contact for sponsor/exhibit clients during onboarding and throughout their lifecycle
Develop and maintain client resources, including but not limited to maintaining the supplier database, the exhibitor manual and the production of onsite documentation, floor plans, FAQs, and health and safety & sustainability practices and onsite welcome packs.
Support the successful operational delivery of sponsorship agreements and execution of the exhibit floor, taking on specific projects to see through from planning to onsite.
Manage branded assets, including collating requirements, placing orders, overseeing deliveries.
Work with Head of Ops to ensure the commercial ops budget is managed and a healthy profit margin on all commercial items is maintained.
Work closely with sales teams to identify upsell and cross-sell opportunities
Coordinate with wider event ops team members to resolve any client issues efficiently
Support on other core deliverables of the shows such as, but not limited to, signage and catering.
Attend and support other shows within fintech and Informa festivals more widely as time and workload allow

Core Competencies

Customer-Centric Mindset: Commitment to customer satisfaction and success
Communication Skills: Excellent written and verbal communication abilities
Organization: Strong project management and multitasking capabilities
Problem-Solving: Ability to identify issues and develop creative solutions
Collaboration: Team player who works effectively across departments
Adaptability: Comfortable in fast-paced, evolving environments

Key Performance Indicators (KPIs)

Net Promoter Score (NPS)
Time to onboard new customers
Upsell/cross-sell revenue contribution
Response time to customer inquiries
Rebook success
Profit margin % of commercial ops budget items & inventory
Qualifications
Ideally at least 3 years working within the exhibition or conference industry
Ability to work in a high-performing, fast-paced environment
Works well within a team
Self-motivated, accountable and sets own goals
Efficient, pragmatic and detail-oriented
Superior organisation and prioritisation skills
Good communication skills and great customer service
Patient, calm and composed under pressure
Flexible, open-minded and adaptable
Office attendance is essential. Current pattern is 3 days a week, subject to change.
As this role supports shows across different time zones, alternative work hours will be required, as necessary
Professional Fluency in Spanish, preferred