IT Manager

Primary Outcomes
Deliver a Reliable Technology Environment
Ensure employees can perform their work without interruption by maintaining highly reliable networks, internet connectivity, workstations, servers, and business systems.

Success looks like:

Zero downtime during business operations
Stable internet connectivity throughout the facility
Rapid resolution of technical issues
Zero production delays caused by technology failures
Perform quarterly network performance audits
Build a Secure Technology Environment
Protect company personnel, communications, intellectual property, investigative material, and digital infrastructure through proactive cybersecurity practices.

Success looks like:

No preventable cybersecurity incidents
Remediate critical vulnerabilities within 48 hours
Deliver a multi-factor authentication policy and maintain 100% compliance
Strong access controls and user permissions
Quarterly security reviews, staff training, and risk mitigation
Optimize Company Communications
Implement and maintain communication platforms that improve collaboration while reducing friction across departments.

This includes platforms such as:

Microsoft 365
Google Workspace
VOIP systems
Internal messaging
Conference room technology
Success looks like:

Deliver and maintain 99.9% uptime for communication services
Complete employee adoption
Zero preventable communication failures
Standardized collaboration tools
Successfully implement new communication improvements as approved by leadership

aintain Mission-Ready Production Technology
Ensure all conference rooms, podcast studios, livestream equipment, editing suites, and audiovisual systems remain fully operational and immediately available for production.

Success looks like:

Complete preventative maintenance on all A/V systems quarterly
Resolve production-critical equipment failures within one hour
Zero production cancellations or reschedules due to preventable IT failures
All field equipment inspected before field operation.
Improve Technology Infrastructure
Continuously evaluate, modernize, and simplify the organization’s technology stack to increase efficiency while reducing costs and technical debt.

Success looks like:

Improved employee productivity
Reduced recurring technical issues
Lower long-term support costs
Technology scales with organizational growth
Deliver Exceptional Internal IT Support
Provide responsive, professional support that allows employees to stay focused on journalism rather than technology problems.

Success looks like:

Respond to critical support requests within 15 minutes
High employee satisfaction
Reduce repeat support requests to zero within 6 months
Standardize Technology Infrastructure
Create a scalable, secure, and standardized technology environment.

Success looks like:

Maintain an accurate inventory of 100% of company technology assets
Standardize workstation deployments for all employees
Ensure new employees are fully provisioned before their first day
Complete annual lifecycle replacement recommendations for aging equipment
Qualifications
Experience: 5+ years of progressive IT experience, including network administration, systems management, cybersecurity, and end-user support. Previous IT leadership or management experience preferred.
Technical Expertise: Strong knowledge of Microsoft 365, macOS, networking (firewalls, switches, Wi-Fi, VPNs), cloud services, VoIP, device management, backup and disaster recovery, and cybersecurity best practices.
A/V & Production Support: Experience supporting podcast studios, live streaming, conference room technology, video conferencing, and professional audio/video equipment. Ability to troubleshoot production-critical issues quickly.
Security: Demonstrated experience implementing cybersecurity controls, endpoint protection, access management, multi-factor authentication, and disaster recovery planning.
Education & Certifications: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications are a plus.
Core Competencies: Strong problem-solving, communication, and organizational skills with the ability to prioritize competing demands, lead technology improvements, and deliver reliable, secure systems that enable mission success.