E-Commerce Safety Communications Manager

About the Role
We are looking for a creative and experienced communications professional to support our Trust & Safety storytelling around our e-commerce platform, TikTok Shop. This role will be critical in developing and executing global communications campaigns that proactively tell the safety story of TikTok Shop.

Responsibilities
– Global Campaign Strategy: Develop and execute communications campaigns that build brand trust and highlight our commitment to safety TikTok Shop.
– Proactive Storytelling: Create blog posts, media pitches, and launch materials to amplify global announcements regarding our e-commerce initiatives.
– Media Relations: Act as a primary contact for media on safety related issues, and train spokespeople for interviews, panel events and presentations.
– Cross-Functional Counsel: Provide communications guidance and approvals to teams across the business, helping to communicate our commitment to safety across some other monetized products.
– Crisis & Issue Management: Support the press office in managing media inquiries and communications regarding regulatory developments or policy escalations related to TikTok Shop

Qualifications

Minimum Qualifications:
– Bachelors degree or higher
– 5+ years of experience in communications
– Experience managing large-scale, multi-market campaigns from concept to execution.
– Outstanding verbal and written communication skills, with the ability to distill complex technical issues into easy-to-digest explanations
– Strong organizational skills with ability to manage multiple high-stakes projects
– Experience in a press office or handling crisis communications.

Preferred Qualifications:
– Proven track record of leading consumer-facing campaigns for e-commerce platforms or monetization products.
– Ability to work effectively across time zones and cultures to adapt announcements for diverse global markets.
– Highly analytical with the ability to use research to inform creative storytelling and mitigate reputation risk.
– Comfortable working in a fast-paced environment and managing multiple high-stakes projects simultaneously.