Market Director Banking

Job responsibilities
Manages and coaches branch managers to engage customers and address any escalations
Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review
Required qualifications, capabilities, and skills
5+ years of Branch management or other related leadership experience
High school degree, GED, or foreign equivalent
Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
Ability to identify needs of market segment in order to tailor proactive customer education
Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle
Preferred qualifications, capabilities, and skills
College degree or military equivalent
Familiarity of local/regional market trends and demographics
Ability to set the tone of commitment to diversity and inclusion
Strong commitment to upholding a sound risk and controls environment
Travel requirement
Ability to travel as required for in-person training and meetings which may include traveling out of state