Case Manager Assistant

The Case Manager Assistant assists the Case Managers with concrete patient-related tasks and various clinical interventions. The Case Manager Assistant assists patients, families, and others requesting assistance from the Case Management & Social Work Services Department but who are not currently receiving services from another staff member. The Case Manager Assistant may also be asked to perform other office-related tasks, e.g., assisting with special medication fund programs, updating resources, issuing Medicare Important Message to patients, etc.

EDUCATION/EXPERIENCE REQUIRED:

High School diploma or G.E.D. equivalent
Associates degree, preferred or equivalent healthcare experience
Good verbal and written communication skills
Ability to read, write and speak English
Good critical thinking and problems solving skills necessary
Good organizational skills. Ability to multitask
Good interpersonal skills, including ability to develop and maintain trusting relationships
Ability to conduct self in a professional manner
Ability to be flexible
Ability to complete all assigned tasks with little supervision
Ability to move freely about the facility in order to visit patients
Additional Information
Organization: Henry Ford Health St. John Hospital
Department: HFSJH Case Management
Shift: Night Job
Union Code: Not Applicable