Shift Lead

Job Responsibilities:

Leadership & Team Supervision

Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
Set the tone for each shift by maintaining a positive, can-do attitude
Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
Act as a mentor by providing feedback and coaching to identify areas of improvement
Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills

Customer Service

Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Resolve customer issues promptly and courteously and operate with empathy

Operations

Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
Act as designated keyholder for bakery; responsible for opening and closing the store
Oversee cash handling and bank deposits daily
Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
Adept knowledge of Toast POS system
Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
Delegate restocking, cleaning, and organizational tasks to the team

Requirements

Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to lift/push 25-50 pounds
Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing
Utilize basic computer skills (Email, Microsoft Office)
Must have valid DOH Certification & additional regional required food handlers’ certifications

Compensation & Benefits

$23-25/hour + tips + up to 15% quarterly bonus potential
Health, Vision, Dental Insurance
Employer-funded Healthcare Reimbursement Account
Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
14 Weeks Fully Paid Parental Leave
Two Weeks of Paid Time Off
401K with 3.5% Company Match