Customer Success Manager

What You’ll Do

Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
Drive feature adoption and user activation across your portfolio – you’re accountable for users actually using the product
Own product and methodology queries – be the expert customers turn to when they have a question
Run regular check-ins and training sessions with users across your accounts
Monitor account health and flag risk early
Feed customer insight and product feedback back into the business
Work closely with the account management team to ensure seamless customer support at every stage

What We’re Looking For

The Essentials

2–4 years in a customer success or account management role within a B2B SaaS environment
Demonstrated ability to drive product adoption and manage a portfolio of accounts
Strong product instinct – you get into the details, learn fast, and become the expert
Proactive approach to account health – you spot disengagement early and act on it
Nice To Have

Experience in energy, infrastructure, or data-driven research products
Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
Exposure to energy markets or an appetite to develop it quickly